RETURNS POLICY

  • ACCC Principles: We follow ACCC guidelines.

  • Return Window: Request returns within 14 days of delivery. After 14 days, all sales are final.

Non-Returnable Items:

  • Personalised items (embroidered pyjamas, robes, bags, gifts, earrings).

  • Final sale items.

  • Faulty items disclosed in the description.

  • Late orders for personalised or made-to-order items.

Cancellations:

  • 10% processing fee.

Colour Differences:

  • Order all items together to avoid shade differences.

Change of Mind:

  • Full-priced items: 100% store credit or refund with 10% fee.

  • Sale/discounted items/items purchased with a discount code: Store credit only.

Return Process:

Sale Period Terms:

  • Store credit difference for orders placed 24 hours before and after a sale.

Faulty Items:

  • Email us with a photo of your invoice and item.

By purchasing, you agree to our returns policy. Full Policy