REFUNDS AND EXCHANGES

Our refund policy in accordance with the ACCC

 

REFUNDS/EXCHANGE

A refund will only be issued if your item is faulty or incorrect.

We do not provide refunds or exchange for the following

  • You just changed your mind
  • Your items are personalised.
  • You found the product cheaper at another store
  • You don't like it
  • You bought the wrong size or colour. We have the robe colours and sizes charts on each product
  • The product has a fault that you knew about before you bought it. This includes instances where the fault was listed in the description.
  • We are happy to exchange unopened, unwrapped robes, postage will be at the buyers expense. 
  • A 20% surcharge will be incurred for all plain robes that are returned removed from their original packaging


By Purchasing from Bride Tribe you are agreeing to our Returns Policy

 

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