Our refund policy in accordance with the ACCC
A refund will only be issued if your item is faulty or incorrect.
We do not provide refunds or exchange for the following
- You just changed your mind
- Your items are personalised.
- You found the product cheaper at another store
- You don't like it
- You bought the wrong size or colour. We have the robe colours and sizes charts on each product
- The product has a fault that you knew about before you bought it. This includes instances where the fault was listed in the description.
- It is more than 14 days since your purchase was delivered
- We are happy to exchange unopened, unwrapped robes, postage will be at the buyers expense.
- A 20% surcharge will be incurred for all plain robes that are returned removed from their original packaging
By Purchasing from Bride Tribe you are agreeing to our Returns Policy