Your sale questions, answered

We keep it simple with one flat rate:

• Australia: $10
• New Zealand: $20

Not during the sale, sorry! Our prices are already at their lowest, so we're unable to offer free shipping as well.

We'd love to, but with so many orders coming through, express shipping and Priority Processing are paused during the sale. Every order is made in the order it arrives, so it's fair for everyone.

Our team is working hard to get everything out the door! Please allow:

• Robes and pyjamas: up to 10 business days
• Personalised gift boxes, glassware and other items: up to 10 business days
• Embroidered loungewear: up to 5 business days
• Embroidered clutches and pouches: up to 5 business days

Everything is sent with Australia Post or StarTrack.

Yes! Pick-up is free from our studio in Drysdale, Victoria (just outside Geelong). Choose Local Pickup at checkout and we'll let you know when your order is ready.

We sure do. Shipping outside Australia and New Zealand is calculated at checkout.

Couriers are extra busy at this time of year, so parcels can take a little longer. Here's what to do:

• Check your tracking number on the Australia Post website.
• No update? Email us at hello@bridetribes.com.au with your order number and we'll look into it for you.

Personalised or embroidered items

• These are made just for you, so they can't be returned. All sales are final.

Non-personalised items

• Items marked as final sale can't be returned or exchanged, unless they're faulty (and the fault wasn't mentioned in the product description).
• Earrings can't be returned or exchanged for hygiene reasons.
• Everything else can be returned for store credit.

Because everything is so heavily discounted, we can't offer change-of-mind refunds during the sale. But don't worry, we're happy to give you store credit instead so you can choose something you love.

• Head to our returns page and follow the steps.
• Please start your return within 14 days of receiving your order.
• Items need to be unworn, unwashed and in their original condition with tags attached.

We're so sorry if this happens! Email us at hello@bridetribes.com.au with your order number and a photo, and we'll make it right with a replacement, correction or refund.

Non-personalised orders

• Easy! Just use the edit link in your order confirmation email.

Personalised and embroidered orders

• These go into production quickly, so we can't change them once they're placed.
• Email us at hello@bridetribes.com.au and we'll refund the incorrect item so you can reorder it.
• Please add shipping to your new order, as we can't promise both orders will be sent together.

Our sale prices are the best you'll see all year, so discount codes can't be used on top of them.

Click Notify me when back in stock on the product page and we'll email you the moment it's back.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay and Union Pay.

It's so easy! On the product page:

• Type in the name or text you'd like.
• Choose your font style and thread colour.
• Add to cart, and we'll take care of the rest.

Every piece is made to order, just for you. Please double-check your spelling before you check out!

Most of our robes and pyjamas can be embroidered, and our gift boxes can be personalised with each bridesmaid's name. Each product page shows whether personalisation is available.

Absolutely! Just add each item to your cart separately with its own personalisation, so every girl in your tribe gets something that's uniquely hers.

We have satin, lace-trim satin and 100% breathable cotton. You'll find the fabric listed on each product page.

Yes! Every bride and bridesmaid deserves to feel amazing. Our robes and pyjamas come in sizes from petite through to plus, and there's a size guide on each product page to help you find your perfect fit.

We have one of the biggest colour ranges in Australia, from classic white, blush and black to chocolate, burgundy, champagne, dusty blue, sage, emerald and more. Use Shop by Colour to match your wedding palette.

We do! Our flower girl robes and pyjamas mean your littlest tribe members can match too. Search "flower girl" on our website to see the range.

Our bridesmaid gift boxes come in beautiful packaging and are perfect for a bridesmaid proposal or a wedding morning surprise. They can be personalised too. Visit our Gifting collection to see them all.

We're an Australian-owned business based in Drysdale, Victoria. All our embroidery and personalisation is done in-house at our studio, with lots of love.