Shipping policy

Dispatch & Shipping Schedule

Personalised orders include any item requiring embroidery or customisation.

Order Placed	Personalised Orders	Non-Personalised Orders
Jan 5 – Jan 11	Ships Jan 12–15	Ships Jan 12–15
Jan 12 – Jan 18	Ships Jan 19–25	Ships Jan 19–25

Please note: This schedule excludes orders containing pre-order items.

Orders with pre-order items are scheduled to ship on or before 1 February.

Shipping Costs
Australia
Standard Shipping $9:95
Express Shipping $14.95 ( processing times still apply)
Free Shipping over $200

International rates displaced at checkout

All orders are shipped via Australia Post or Startrack

During Sale times this may take a little longer, and express shipping may not be available.

Once your order is shipped you will receive the tracking details by email and a text message from Australia Post

How long will delivery take?

The time it takes for your order to arrive varies on your location, and how fast your local postal service is. Please note we are in Victoria and deliveries to the West Coast can take a little longer.

I need my order asap?

Please email us at hello@bridetribes.com.au

My package has not arrived

Please contact us if your tracking shows that your item has been delivered or if you are waiting more than 1 week for delivery.

In the event of lost packages, we will liaise with the shipping service and request an investigation to find your parcel. 

We will always try our best to ensure your order arrives to you on time, delays in transit are out of our control, and refunds will not be give for any orders that are embroidered or personalised. 

 Customs, Duties and Taxes.

Bride Tribe is not responsible for liable for any customs, duties, Taxes or any other fee imposed by your country or government.

International postage.
All international shipping is shipped via Australia Post 

As all items are trackable and an inquiry with be lodged with the postal/courier service, who will assist in locating your items. In the event that the item can not be found, a refund will not be given until i have received a refund from the carrier.

It is the buyers responsibility to ensure that your address is accurate, Bride Tribe hold no responsibility or accountability if you fail to give provide the correct address.

If your item is delivered and signed for at your address it is your responsibility to contact the carrier to resolve the issue.

If an item is returned to Bride Tribe, it is the buyers responsibility to repay the postage for re delivery

Shipping times are estimates and there can be delays due to weather and public holidays

Please note: we will not be held liable for any late deliveries if delays occur by causes beyond our reasonable control including, without limitation:-
(a) fire;
(b) severe weather conditions;
(c) industrial dispute;
(d) strike or labour disputes
Free Shipping offers are only valid within Australia.