Frequently asked questions

Simply select your product, choose your embroidery text, font style, and thread colour, and we'll handle the rest. Each piece is made to order especially for you. You'll enter your personalisation details directly on the product page before adding to cart.

Most of our robes and pyjamas can be personalised with custom embroidery. Each product page will indicate whether personalisation is available and what options are offered. Gift boxes can also be customised with individual names for each bridesmaid.

Absolutely! Each item can be individually personalised, so every member of your bridal party gets something uniquely theirs. Simply add each item separately with the relevant personalisation details.

Because personalised orders go into production quickly, changes may not always be possible. Please contact us as soon as possible via our contact page if you need to make an amendment. Non-personalised orders may be easier to change before dispatch.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and Union Pay. All transactions are processed securely at checkout.

Yes! Free local pick-up is available from our studio in Drysdale, Victoria (just outside Geelong). Simply select Local Pickup at checkout. Non-personalised orders are usually ready within 2–4 business days. Personalised orders take a little longer — check current timeframes at checkout.

Standard shipping is $9.95 and express shipping is from $14.95 for Australian orders. A Priority Processing upgrade is available on select products and dispatches within 1–2 business days. International shipping is calculated at checkout based on your destination.

Current timeframes are displayed on the product page and at checkout. We recommend ordering well in advance of your wedding date.

Priority Processing means your order is made and dispatched within 1–2 business days. Business days are Monday to Friday, excluding public holidays.

Priority Processing covers our production and dispatch time only. It does not change courier delivery times.

Priority Processing is not available during major sale events, such as Black Friday, Cyber Monday, Boxing Day and End of Financial Year sales. Any dates will be shown on our website before the sale begins.

We'll always do our best, but the 1–2 business day dispatch can't be guaranteed if your order is affected by:

• Stock delays – an item is waiting on stock to arrive from our supplier.
• Damaged or faulty items – an item is damaged during production or on arrival and needs to be replaced.
• Personalisation details – details are missing, unclear, or changed after ordering and we need to confirm them with you.
• Courier delays – delays once your parcel is with Australia Post or StarTrack.
• Weather and natural events – storms, floods, bushfires or other events affecting production or delivery.
• Other events – power outages, equipment failure, or anything else reasonably beyond our control.

If there's a delay, we'll contact you as soon as possible with an updated dispatch date and your options.

If we don't dispatch within 1–2 business days for a reason within our control, we'll refund your Priority Processing fee. The fee is not refundable for delays outside our control or once your order has been dispatched.

Yes! We ship worldwide including to New Zealand, the USA, UK, and beyond. International shipping rates are calculated at checkout based on your location. We ship daily from our Drysdale, Victoria studio.

All orders are shipped via Australia Post or StarTrack. You'll receive a tracking number once your order has been dispatched so you can follow its journey.

First, check your tracking number via Australia Post's website. If your order appears delayed or there's no tracking update, please contact us via our contact page and we'll look into it for you right away.

Because personalised and embroidered items are made to order specifically for you, we're unable to accept returns or exchanges on these items unless they arrive faulty or damaged. Please double-check your personalisation details carefully before placing your order.

Yes, non-personalised items may be returned in accordance with our returns policy. Items must be unworn, unwashed, and in their original condition with tags attached. Please visit our returns page for full details on how to lodge a return.

We're so sorry if this happens! Please contact us immediately with a photo of the fault or error and your order number. We'll make it right as quickly as possible — whether that's a replacement, correction, or refund.

Please visit our returns page for full instructions. You can also use the Order Editing tool in your account to manage your order, or contact our team directly and we'll guide you through the process.

We offer a range of fabric options including satin, lace-trim satin, and 100% breathable cotton. Each product page lists the specific fabric so you can choose what's right for you and your bridal party.

Yes! We believe every bridesmaid and bride deserves to feel amazing. Our robes and pyjamas are available in an inclusive size range from petite through to plus sizes. Size guides are available on each product page to help you find the perfect fit.

We offer one of the largest colour ranges in Australia — from classic white, blush, and black through to on-trend shades like chocolate brown, burgundy, champagne, dusty blue, sage, emerald, rust, and more. You can browse by colour on our website to find exactly what suits your wedding palette.

Yes! We offer flower girl pyjamas and robes so the littlest members of your bridal party can match too. These are available in selected styles and colours — search "flower girl" on our website to see the full range.

We offer beautifully curated bridesmaid gift boxes with luxury packaging, perfect for a bridesmaid proposal or wedding morning gift. Boxes can be customised and personalised. Visit our Gifting collection to explore all options.

Bride Tribe is an Australian-owned business based in Drysdale, Victoria. All embroidery and personalisation is completed in-house at our Geelong studio before orders are dispatched to you.