Welcome to Bride Tribe!

At Bride Tribe, we believe in the power of love, celebration, and making every moment special. As an online bridal store based in beautiful Geelong Victoria, Australia, we are dedicated to helping you create unforgettable memories on your special day.

Our Story

Bride Tribe was born out of a passion for helping brides and bridesmaids feel confident, comfortable, and radiant during one of the most significant moments of their lives. Founded in 2011, we have since grown into a trusted destination for bridal robes, pyjamas, and personalized gifts.

Our Mission

Our mission is simple: to provide exceptional products and unparalleled service to every customer who walks through our virtual doors. Whether you're searching for the perfect robe to wear while getting ready on your wedding day or looking for thoughtful gifts for your bridal party, we're here to make your journey to "I do" as seamless and joyful as possible.

What Sets Us Apart

At Bride Tribe, we pride ourselves on offering more than just products; we offer experiences. Here's what sets us apart:

1. Quality Craftsmanship: Each of our products is meticulously crafted using the finest materials to ensure both luxury and durability.
2. Personalisation: Make your bridal party gifts truly unique with our custom embroidery options. Add names, initials, or meaningful phrases to create cherished keepsakes that will be treasured for years to come.
3. Inclusive Sizing: We believe that every body is beautiful. That's why we offer inclusive sizing options to ensure that every member of your bridal party feels comfortable and confident in their attire.
4. Colour Variety: From soft pastels to vibrant jewel tones, we offer a wide range of colours to suit every wedding theme and personal style.
5. Supporting Australian Businesses: We are proud to support a number of small Australian businesses in sourcing materials and products for our store. By choosing Bride Tribe, you're not just supporting us – you're supporting a network of local artisans and suppliers.
6. Diverse and Inclusive Team: Our team at Bride Tribe consists of women and individuals from diverse backgrounds, including those who have faced socio-economic disadvantages. We believe in providing equal opportunities and creating an inclusive work environment where everyone can thrive.

Our Commitment to You

Your satisfaction is our top priority. From the moment you start browsing our website to the day your order arrives at your doorstep, we're committed to providing you with an exceptional shopping experience. Have a question or need assistance? Our friendly customer service team is here to help.

Join Our Community

Join the Bride Tribe family on social media to stay up-to-date with the latest product launches, special offers, and real wedding inspiration. We love seeing how you incorporate our products into your big day, so be sure to tag us in your photos!

Thank you for choosing Bride Tribe. We can't wait to be a part of your wedding day journey!

Dispatch & Shipping

• Personalised orders: dispatch in up to 7 business days.
  
• Non-personalised orders: dispatch in 3 business days.
  
• Priority dispatch + Express (select items): dispatch in 1–2 business days.
  

Shipping Costs

• Standard: $9.95 (free over $150 AU/NZ)
  
• Express: $18
  
• Priority + Express: $30
  
• International: calculated at checkout

Our Warehouse is located in Drysdale Vic, just outside of Geelong.
Pick up hours
Mon-Thurs
8am-2pm

We have an express shipping option in the checkout

Links to size charts are above the size selector on each product.

For our pyjamas we recommend sizing up for a comfortable fit or sizing up x 2 sizes for a relaxed fit.

If you require split sizing please email us before you purchase at hello@bridetribes.com.au

Unless specified all our apparel is embroidered on industrial embroidery machines.

We have the option to preview the embroidery here

To initiate a return please email hello@bridetribes.com.au and one of our lovely customer care team members will get back to you with 1-2 business days.

- All return requests must be initiated within 14 days of receiving your order and returned back to our warehouse within 21 days of delivery.  We are unable to accept return requests outside this period.

- Items not eligible for a return. 

• Jewellery - inline with the ACCC guidelines all jewellery items are not eligible for a return due to hygiene requirements.
  
• Any item that has required embroidery or personalisation. This includes items that have arrived after your event.
  

We strongly recommend purchasing all your robes and pyjamas in one purchase to avoid slight shade variations that may occur with stock productions.

FULL PRICE ITEMS:

•  *Full price items can be returned for store credit or refund. All refunds are subject to a 10% processing fee. Shipping is not refundable.
  

DISCOUNTED ITEMS:

• Items discounted less than 20% can be returned for store credit.
  
• Items discounted more than 20%, All sales are final and we are not able to accept returns for change of mind.
  

Change of mind refers to situations where you:

• Received the correct item as ordered, but no longer want it.
  
• Found the item cheaper elsewhere.
  
• Decided the style, colour, or size isn’t right for you.
  
• No longer have a need for the item.
  

PROMOTIONAL PERIODS

Promotional periods refers to Black Friday, EOFY, Birthday Sale, and other promotional sales. 

• Items purchased during these periods are eligible for store credit only (no refunds) 
  
• Items marked as final sale are not eligible for a return.
  

CANCELLATIONS:
Orders can be cancelled up to 24hrs prior to dispatch. All cancellations are subjected to a 10% processing. 

All returns must be returned in unworn, unused condition, neatly folded and returned back in the original packaging.

We do not provide paid return labels, return shipping is the responsibility of the customer, and we strongly recommend the use of tracked shipping.

Processing of refunds - All refunds will be returned to the original payment method. Please allow up to 5 business days for the funds to be returned to your account. 

Email our online chat is our preferred method of communication

You can click the chat box below
or

email - hello@bridetribes.com.au

Please email Gill at marketing@bridetribes.com.au

Visit our ambassador program here