How can I contact you?
Email is our preferred communication method.
What sizes are your robes?
Do you have a shop? Can I pick my order up?
Bride Tribe is an online service only and due to insurance, we cannot allow pick ups.
When will my order be shipped?
In most cases your order will be shipped within 5 business days, but to the current Covid-19 state we can have up to a 14 day dispatch time. If your order takes any more than 5 business days we will upgrade your shipping to express at our expense.
Once your order is shipped you will receive the tracking details by email and a text message from Australia Post
We offer signature on delivery in the checkout which is highly recommended. We do not accept responsibility for lost or stolen parcels if not selected, this also includes changes to safe drop
Flat rate shipping of $8:95 for orders up to $50
Free shipping if you spend over $50
Express Shipping Upgrade - $20
International Shipping - $35
How long will delivery take?
The time it takes for your order to arrive varies on your location, and how fast your local postal service is. Please note we are in Victoria and deliveries to the West Coast can take a little longer.
I need my order asap?
We have an express upgrade option in the checkout, please note this will only send your order by express, it does not guarantee that you will receive your order next day
My package has not arrived
Please contact us if your tracking shows that your item has been delivered or if you are waiting more than 1 week for delivery.
In the event of lost packages, we will liaise with the shipping service and request an investigation to find your parcel.
Customs, Duties and Taxes.
Bride Tribe is not responsible for liable for any customs, duties, axes or any other fee imposed by your country or government.
How do I care for my robes?
Please cold gentle wash, line dry, warm iron
Are your photos of the robes an accurate representation of your products?
Where possible we will use photos provided by our lovely customers. Please note that screen resolution, lighting and environment may lighten or darken the colour of the robes in the photos. We also recommend purchasing all your robes in one order, as colours may vary slightly with different batches of material.
How can I pay for my order?
We offer PayPal, direct deposit, MasterCard, Visa After Pay and Layby
Is my information safe?
Your information is 100% safe, we would never compromise our integrity by selling off your confidential information.
Refunds and Exchanges
A refund will only be issued if your item is faulty or incorrect.
We do not provide refunds or exchange for the following
- You just changed your mind
- You found the product cheaper at another store
- You don't like it
- You bought the wrong size or colour. We have the robe colours and sizes charts on each product
- The product has a fault that you knew about before you bought it. This includes instances where the fault was listed in the description.
Instagram & Facebook Collaboration.
We love to show case real brides. If you would like to work with us, please send a message via the about us page
Terms and Conditions
By purchasing our products, you are acknowledging that you have read the above Frequently Asked Questions.
Please note Bride Tribe reserves the right to decline service. Bully, intimidation and threatening behaviour will not be tolerated.