How can I contact you?
Email is our preferred communication method.
What sizes are your robes?
Please kindly refer to the size guide available for each robe
Do you have a shop? Can I pick my order up?
Bride Tribe is an online service only and due to insurance, we cannot allow pick ups.
When will my order be shipped?
Most robes are in stock items, and we aim to have all orders shipped out within 72hrs. In the event, that your choice of robes is not ready for shipping within this time frame we will contact you by email.
We use a variety of postage services, Auspost, courier and DHL for international orders. We will always choose the fastest and safest delivery service for your location. All orders will require a signature on delivery. If you are not home to collect your parcel, please let us know prior to ordering and we can arrange for the package to be left in a safe spot. All orders will be sent with tracking and you will receive your tracking details by email.
How long will delivery take?
The time it takes for your order to arrive varies on your location, and how fast your local postal service is. Please note we are in Victoria and deliveries to the West Coast can take a little longer.
I need my order asap?
We have an express upgrade option in the checkout
My package has not arrived
Please contact us if your tracking shows that your item has been delivered or if you are waiting more than 1 week for delivery.
In the event of lost packages, we will liaise with the shipping service and request an investigation to find your parcel. Only after the shipping service deems the parcel as lost will we offer a replacement order or refund.
Customs, Duties and Taxes.
Bride Tribe is not responsible for liable for any customs, duties, axes or any other fee imposed by your country or government.
How do I care for my robes?
Please cold gentle wash, line dry, warm iron
Are your photos of the robes an accurate representation of your products?
Where possible we will use photos provided by our lovely customers. Please note that screen resolution, lighting and environment may lighten or darken the colour of the robes in the photos. We also recommend purchasing all your robes in one order, as colours may vary slightly with different batches of material.
How can I pay for my order?
We offer PayPal, direct deposit, MasterCard, Visa After Pay and Layby
Is my information safe?
Your information is 100% safe, we would never compromise our integrity by selling off your confidential information.
Refunds and Exchanges
I’m not really sure the robes are for me?
Bride Tribe is dedicated to making your big day special. Our refund and exchange policy are in line with Australian Consumer Law.
If you are not 100% happy with your product please email us at firstname.lastname@example.org or use the contact form on the “About Us” page.
*All refunds and exchanges must be initiated within 7 days of receiving your items.
*Exchange and refund is only available for items unworn, unused and returned in their original packaging.
*Shipping costs are not refundable, and return shipping is at the expense of the customer
*All items must be returned with tracking provided, Bride Tribe are not liable for items lost in return transit.
*Money will be refunded to the method of payment.
Instagram & Facebook Collaboration.
We love to show case real brides. If you would like to work with us, please send a message via the about us page
Terms and Conditions
By purchasing our products, you are acknowledging that you have read the above Frequently Asked Questions.
Please note Bride Tribe reserves the right to decline service. Bully, intimidation and threatening behaviour will not be tolerated.