Holiday Period Returns + Cancellation Policy
Boxing Day Sale Returns Policy
(For orders placed during the Boxing Day Sale period)
This policy applies to all orders placed during the Boxing Day Sale.
By placing an order during this promotional period, you confirm that you have read and agreed to the terms of this policy.
Refunds
Refunds are not available for Boxing Day Sale purchases unless the item is faulty in accordance with Australian Consumer Law.
Eligible returns will be issued as store credit only.
Personalised & embroidered items
All personalised or customised items are final sale and are not eligible for return, exchange, or store credit for change of mind.
Customisation includes:
- names
- initials
- dates
- colour-change embroidery requests
- custom wording requested by the customer
- embroidery added during checkout (e.g. name embroidery on robes or pyjamas)
Standard pre-designed wording such as Bride, Bridesmaid, Maid of Honour, Wifey, Hubby on our loungewear range is not considered custom. These items may be returned for store credit only, provided no additional customisation was added.
Jewellery
Final sale for hygiene reasons unless faulty.
Final sale items
Products marked Final Sale are not eligible for return, exchange, or store credit for change of mind.
Robes, pyjamas & loungewear
Non-personalised, non-customised items purchased during the Boxing Day Sale are eligible for store credit only, provided they are:
- unworn and unwashed
- in original condition and packaging
- the return is initiated within 14 days of delivery
- items are returned to us within 21 days of delivery
Customers are responsible for return postage.
Change of mind
“Change of mind” includes situations where you:
- received the correct item as ordered but no longer want it
- found the item cheaper elsewhere
- chose the wrong style, colour, or size
- no longer need the item
Change of mind returns during the Boxing Day Sale are eligible for store credit only.
Cancellations
All order cancellations are subject to a 10% processing and administration fee.
Orders cannot be cancelled once processing has begun, including when embroidery or personalisation preparation has started.
Faulty items
If an item is faulty, please contact us within 7 days of delivery so we can assist in accordance with Australian Consumer Law.