On-time delivery promise

Delivery Promise Terms & Conditions

By purchasing our Delivery Promise, you agree to the following terms:

1. Event Date Required

   • To be eligible for the Delivery Promise, you must enter your event date in the Order Notes section at checkout.

   • If no event date is provided at checkout, the Delivery Promise is automatically void and no claim can be made.

2. Minimum Lead Time

   • The event date provided must fall outside our advertised production, dispatch and delivery timeframes at the time of purchase.

   • The Delivery Promise does not guarantee expedited production, dispatch or shipping and does not override our published processing, dispatch or delivery estimates.

   • Orders placed with event dates that do not allow sufficient time for our normal production and delivery processes may not be eligible for the Delivery Promise.

3. Delivery Guarantee

   • Subject to these terms, we guarantee that your order will arrive on or before the event date provided at checkout.

   • The event date entered at checkout will be used as the reference date for this guarantee.

4. Changes to Event Date

   • Event dates cannot be changed after an order has been placed.

   • The Delivery Promise applies only to the original event date submitted at checkout.

5. Claim Eligibility

   • If your order does not arrive by your nominated event date, you may return the order for a full refund of the products purchased.

   • Claims must be submitted within 14 days of the nominated event date.

6. Return Conditions

   • Returned items must be unused, unworn, unwashed and in their original condition with all original packaging included.

   • Personalised or embroidered items returned under the Delivery Promise are exempt from our normal personalised-item return policy and may be returned if the delivery guarantee has not been met.

   • Return postage costs are the responsibility of the customer unless otherwise required by law.

7. Exclusions

   • The Delivery Promise does not apply where delays are caused by:

     • Incorrect or incomplete delivery information provided by the customer.

     • Changes requested after an order has been placed.

     • Failed delivery attempts or parcels not collected by the recipient.

     • Delays caused by customs, natural disasters, severe weather, industrial action, carrier disruptions or other events outside our reasonable control.

     • Failure by the customer to provide an event date at checkout.

8. Australian Consumer Law

   • These terms operate in addition to your rights under Australian Consumer Law and do not exclude, restrict or modify any rights or remedies available under law.