On-time delivery promise
Delivery Promise Terms & Conditions
By purchasing our Delivery Promise, you agree to the following terms:
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Event Date Required
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To be eligible for the Delivery Promise, you must enter your event date in the Order Notes section at checkout.
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If no event date is provided at checkout, the Delivery Promise is automatically void and no claim can be made.
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Minimum Lead Time
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The event date provided must fall outside our advertised production, dispatch and delivery timeframes at the time of purchase.
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The Delivery Promise does not guarantee expedited production, dispatch or shipping and does not override our published processing, dispatch or delivery estimates.
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Orders placed with event dates that do not allow sufficient time for our normal production and delivery processes may not be eligible for the Delivery Promise.
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Delivery Guarantee
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Subject to these terms, we guarantee that your order will arrive on or before the event date provided at checkout.
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The event date entered at checkout will be used as the reference date for this guarantee.
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Changes to Event Date
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Event dates cannot be changed after an order has been placed.
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The Delivery Promise applies only to the original event date submitted at checkout.
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Claim Eligibility
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If your order does not arrive by your nominated event date, you may return the order for a full refund of the products purchased.
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Claims must be submitted within 14 days of the nominated event date.
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Return Conditions
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Returned items must be unused, unworn, unwashed and in their original condition with all original packaging included.
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Personalised or embroidered items returned under the Delivery Promise are exempt from our normal personalised-item return policy and may be returned if the delivery guarantee has not been met.
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Return postage costs are the responsibility of the customer unless otherwise required by law.
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Exclusions
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The Delivery Promise does not apply where delays are caused by:
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Incorrect or incomplete delivery information provided by the customer.
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Changes requested after an order has been placed.
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Failed delivery attempts or parcels not collected by the recipient.
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Delays caused by customs, natural disasters, severe weather, industrial action, carrier disruptions or other events outside our reasonable control.
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Failure by the customer to provide an event date at checkout.
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Australian Consumer Law
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These terms operate in addition to your rights under Australian Consumer Law and do not exclude, restrict or modify any rights or remedies available under law.
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