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ACCC Principles: We follow ACCC guidelines.
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Return Window: Request returns within 14 days of delivery. After 14 days, all sales are final.
Non-Returnable Items:
- Personalised items (embroidered pyjamas, robes, bags, gifts, earrings).
- Final sale items.
- Faulty items disclosed in the description.
- Late orders for personalised or made-to-order items.
Cancellations:
Colour Differences:
- Order all items together to avoid shade differences.
Change of Mind:
- Full-priced items: 100% store credit or refund with 10% fee.
- Sale/discounted items/items purchased with a discount code: Store credit only.
- Multiway infinity dresses: No refunds (colour swatches and try-before-you-buy available).
Return Process:
Sale Period Terms:
- Store credit difference for orders placed 24 hours before and after a sale.
Faulty Items:
- Email us with a photo of your invoice and item.
By purchasing, you agree to our returns policy. Full Policy
